Ultra PRO International logo
Ultra PRO International logo

All articles

Shipping & Delivery

Questions regarding the shipping or delivery of your order? Want to track a package? Find the answers here in our Shipping & Delivery database!

My order was Returned to Sender, what do I do?

If your order has been returned to sender, please click the grey “Help” icon in the lower right corner of this page and follow these steps:. Allow our team 24-48 hours to respond to your inquiry. Our team will work with you on an appropriate solution

My order's tracking isn't moving, is my order lost in the mail?

Thank you for choosing Ultra PRO. We are so sorry your order is taking longer than expected to arrive. We empathize with you, and are happy to help in these situations. Depending on the carrier who is handling your order, please see below for guidanc

Consumer Return Policy

To qualify for a return of merchandise, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply. For a return to be accepted, all of the following must be inc

Shipping & Handling Policy

Shipping Policy:. Free Shipping Promotion:. Order Preparation:. Customs, duties, and taxes:

Do you ship internationally?

Yes, we do offer international shipping!. However, the international rates can sometimes be higher than you might expect. We mostly use UPS and USPS to fulfill our international orders. We are continuing to investigate other shipping partners in an e

Where is Ultra PRO's fulfillment center?

Because Ohio is for lovers (thank you, Hawthorne Heights!), we choose to ship our products from our warehouse located in Columbus, Ohio! This way, you know we’ve packed them with love!. Address:. Ultra PRO International. 4100 Lockbourne Rd. Columbus,

I received my order, but it is damaged!

We are so sorry your shop.ultrapro.com order arrived damaged! Let us help replace it for you. Please click the “Help” icon below and follow these steps:. Our team will work with you to resolve your concern. Please note: Damage claims on sports card p

I received the wrong item; how do I fix this?

We're sorry that happened and would love to get this corrected for you! Please click the “Help” icon below and follow these steps:. Please allow a 24-48 hours for our team to review your request and reach out the warehouse for a corrective shipment.

Is it possible to edit my order after it has been confirmed?

Unfortunately, this is not possible as we unable to change the payment authorization amount for your order after it has been confirmed. However, we know you need the new treasure you found, so you can either place another order or you can cancel your

My order says "delivered", but I have not received it!

We are sorry to hear that your order did not arrive as expected!Ultra PRO is committed to fulfilling orders accurately and safely. Once the order is in the hands of the carrier, Ultra PRO no longer has control over the handling, direction, or speed a

I have moved and need to change my address! How do I do that?

To ensure your goodies show up at the correct address, these are your options:. We should be able to update the label before shipping. If for some reason we do not receive your request in time to make the change, we will work with you to find another

I was charged for my order, but I haven’t received my tracking number yet!

We understand your concern!. If you also did not receive a confirmation email, the email address provided may have an error - please take a peek at your account to confirm the email address. If all is good there, please check your junk mail or spam f

How long will it take to receive my order?

This depends entirely on your chosen shipping method!. Orders typically ship from the warehouse within 1-3 business days, so please consider this processing time when placing your order. Once it’s out the door, arrival time depends on the shipping sp