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How long does it take for a refund to process? Have a question about a charge on your card? This is the place to find all of this and more.

What is Afterpay and how does it work?

Game now, pay later! Afterpay is an interest-free installment payment option now available on shop.ultrapro.com. for customers paying with a US-based credit card. When making your purchase, Afterpay allows you to schedule 4 installment payments, due

Can I pay with cryptocurrency?

IMPORTANT NOTE: Refunds are not available for orders completed with cryptocurrencies. All sales are final. In the unlikely event that a product is not available or there is an issue with the product received, store credit will be provided in lieu or

My order did not go through but I have a pending charge on my credit card

If the order was not successfully placed, your account will not actually be charged. Most likely, the transaction was declined from our credit card processor, but the authorization was approved by the card issuing bank, therefore the funds are being

How do refunds work?

If you have been in touch with our Customer Service team and they have let you know you will be getting a refund, we explain here a little more about that process. Your refund will be issued in the original form of payment, which is typically process

I ordered the wrong items, can I return them?

As long as the product is new and UNOPENED, you are welcome to reach out to us for a return merchandise authorization (RMA) number. To do so, please click the "Help" icon below and follow these steps:. Allow 24-48 hours for our team to provide the RM

How long does it take for a refund to be processed?

Refunds are typically processed within 1 business day of the request. However, it can take most financial institutions 5-7 business days to credit your account. If it’s been over a week and you have not received your refund, please follow up with you